Money not on the account

Rent your own server at nitrado.net
Contents
Account charged, but no credit on the account
Delays in recharging are no cause for concern. This is mostly due to data processing and will usually be processed 24 hours later.
The following are some points to consider.
Payment method | Specifications | Duration | Check |
---|---|---|---|
![]() |
Credit and Debit cards
|
up to 24 hours | If you have an online management of your credit card, you can check the status of the payment or ask the bank |
![]() |
PayPal
|
up to 24 hours | you can check the status of the payment in your PayPal account or ask PayPal |
![]() |
paysafecard
|
up to 24 hours | Whether the payment was successful can be checked on the following page: Check your credit |
![]() |
SKRILL
|
up to 24 hours | The support of SKRILL has the possibility to check the payment |
![]() |
Phone
|
up to 24 hours | Here it is necessary to contact the support of your telephone provider |
![]() |
SMS
|
up to 24 hours | Here it is necessary to contact the support of your mobile phone provider |
If a recharge is still not available after a longer period of time, please contact Nitrado support.
Contact support
In order for the support staff to help you as quickly as possible, it is necessary to provide as much information as possible. This includes account statements, payment confirmations, telephone bills, ... either as document (scanned/photo) or as screenshot.