Money not on the account

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Account charged, but no credit on the account

Delays in recharging are no cause for concern. This is mostly due to data processing and will usually be processed 24 hours later.
The following are some points to consider.

Payment method Specifications Duration Check
Pay creditcard preferred.jpg

Credit and Debit cards

  • Fast charging
  • Manual activation may be necessary
  • Refund possible
up to 24 hours If you have an online management of your credit card, you can check the status of the payment or ask the bank
Pay gc paypal preferred.jpg

PayPal

  • credit directly topped up
  • Refund possible
up to 24 hours you can check the status of the payment in your PayPal account or ask PayPal
Paysafe Card

paysafecard

  • Fast charging
  • No refunds possible
up to 24 hours Whether the payment was successful can be checked on the following page: Check your credit
Skrill

SKRILL

  • Fast charging
up to 24 hours The support of SKRILL has the possibility to check the payment
phone

Phone

  • Fast charging
  • No refunds possible
up to 24 hours Here it is necessary to contact the support of your telephone provider
Pay by SMS

SMS

  • Fast charging
  • No refunds possible
up to 24 hours Here it is necessary to contact the support of your mobile phone provider

If a recharge is still not available after a longer period of time, please contact Nitrado support.

Contact support

In order for the support staff to help you as quickly as possible, it is necessary to provide as much information as possible. This includes account statements, payment confirmations, telephone bills, ... either as document (scanned/photo) or as screenshot.

How to write a good support ticket