Money not on the account

Account charged, but no credit on the account

Delays in recharging are no cause for concern. This is mostly due to data processing and will usually be processed 24 hours later.
The following are some points to consider.

Payment method	Specifications	Duration	Check
	Credit and Debit cards Fast charging Manual activation may be necessary Refund possible	up to 24 hours	If you have an online management of your credit card, you can check the status of the payment or ask the bank
	PayPal credit directly topped up Refund possible	up to 24 hours	you can check the status of the payment in your PayPal account or ask PayPal
	paysafecard Fast charging No refunds possible	up to 24 hours	Whether the payment was successful can be checked on the following page: Check your credit
	SKRILL Fast charging	up to 24 hours	The support of SKRILL has the possibility to check the payment
	Phone Fast charging No refunds possible	up to 24 hours	Here it is necessary to contact the support of your telephone provider
	SMS Fast charging No refunds possible	up to 24 hours	Here it is necessary to contact the support of your mobile phone provider

If a recharge is still not available after a longer period of time, please contact Nitrado support.

Contact support

In order for the support staff to help you as quickly as possible, it is necessary to provide as much information as possible. This includes account statements, payment confirmations, telephone bills, ... either as document (scanned/photo) or as screenshot.

How to write a good support ticket