Account Recovery

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Here you will learn about the recovery of your account and what to do if you have lost your password or need to change your Email.

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Home - General Security Information

Keeping your Nitrado account secure is important. Hours of hardware from many players are in your hards. The following steps are to be taken into consideration.

  • Nitrado never recommends sharing credentials of your Nitrado account.
  • Change your password often. We recommend changing every 3 months.
  • If you have a compromised your email address, change your email immediately!
  • Set up two-factor authentication.
  • Never share access to your account, use Guest Access Rights (not available for console servers)

Recovering your Password

To recover your password:

  • Go to
  • At the top right, click Login
  • Click "Forgot your password?"
  • Enter your email address and click "Recover password"
  • You will see a status that instructions have been sent to your email
  • Log into your email
  • Click the link provided in the password recovery token email:
  • Reset your password and login Note: the password must be the same in both fields